Clare Timms Therapy & Coaching – Privacy Policy – v1.0 – Updated January 2024

Privacy Policy

This privacy policy sets out the basis on which I process your personal data. By providing your
personal data to me you are consenting to the practices as described in this policy.
You have a right to be informed of the fair processing of your personal information and this
policy is intended to fulfil that right.

Data I collect and for what purpose

When you first enquire about my services I will collect your name, email address and phone
number and any other information you choose to provide in order for me to be able to make
contact with you and discuss your requirements.

When you book a therapy session with me, I will send you an Initial Consultation Form asking
you for further information which will include, your name, address, date of birth, contact number,
occupation, GP name and address, name and contact number for next of kin, details of any
medical conditions and prescribed medication, reason for your visit and other relevant health
information.

I use the Initial Consultation Form during your first appointment to collect data about your
general emotional well-being, the reasons for your visit and any other information that you may
want to share with me. During the course of further sessions I may also make notes of relevant
information that you provide to me. I require this information in order to be able to provide you
with my services to a safe and professional standard and for safeguarding reasons.

I also collect email addresses when providing downloadable resources via my website.  When you provide your details in exchange for the resources, I will add your name and email address to my database.  I may then send occasional emails to keep in touch, advise you of new services, resources or updates to my ongoing training.  I do not wish to irritate anybody by sending emails too frequently and aim to send one every few months.  For this I use mailchimp.  You can view the mailchimp privacy policy here.  You are welcome and free to unsubscribe at any time by clicking an unsubscribe link on the email or contacting me directly hello@claretimms.co.uk

Confidentiality and disclosure

All information you provide to me is confidential and I do not share it with any third party unless I
am required to do so by law or if circumstances arise which potentially affect your personal
health and safety or the safety of other persons. Please note that the sharing of anonymous
case histories with supervisors and peer support groups is not a breach of professional
confidentiality.

Storage of data

I am required to hold your details and session notes on file for 8 years. They may be kept in
hard copy and/or computer. This information will be kept securely in accordance with data
protection guidelines. You are entitled to a copy of this information and access should be
requested in writing. You have the right to data portability in that you may obtain and reuse your
data for your own purposes across different service providers. I will not release information we
hold about you to any third party unless you give your explicit consent or unless I am required
to do so by law or we deem it necessary for safeguarding purposes (please see Confidentiality
and Disclosure above).

Website Cookies

Burst statistics is installed on this website to track the number of website visits, pages they visit and where they came from (e.g. google, facebook etc).  Cookies are kept for 30 days before expiring automatically.  Website users cannot be identified.

Changes to this policy

I reserve the right to modify this privacy policy at any time in accordance with current legislation.
Changes will take effect immediately upon their posting on the website.

Contact

In accordance with your rights under data protection law if you would like to access, correct or
amend any personal information we hold on record about you or register a complaint please
contact me at hello@claretimms.co.uk